1. Information We Collect

We collect only the basic personal information necessary to provide our services, such as:

• Name
• Contact details (e.g., email address, phone number)
• Address (if required for service delivery)

We do not collect sensitive data, including digital images, user photos, or any other sensitive personal information.

2. How We Use Your Information

Your personal information is used solely to:

• Fulfill our commitment to providing educational services through the Pionova.
• Communicate with you regarding your account or our services.
• Improve the functionality and user experience of the app.

We will only process your personal information with your explicit permission.

3. Data Security

We implement the highest levels of security measures to keep your personal information strictly confidential. Your data is protected against unauthorized access, loss, or misuse.

4. Sharing Your Information

Pionova will not disclose your personal information, including your name, address, or contact details, to any third party without your prior consent, except as required by law.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Pionova(“Grievance Officer”).